Written by Jordan Knox
I once went to the wedding reception of a college friend. Everyone I knew in college was there. The evening was going well as we enjoyed wonderful food, great wine, and dancing.
Halfway through the night my friend’s uncle decided a toast was necessary and staggered up to the DJ’s station. While dancing awkwardly to Men Without Hats the entire crowd stopped to listen in horror as my friend’s uncle gave the most brutally honest toast imaginable. Unlike my friend’s uncle, negative social media comments can’t be tackled and dragged off the dance floor.
Likewise, businesses are no longer dictating but rather listening and conversing with their customer base. By opening your company up for this conversation you also leave the ability for consumers to complain – loudly and publicly. What should you, as a company, do then? Below are five ways to turn that negative feedback into a positive experience.....Read more »
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